Ringostat integration with X10 CRM
Place Ringostat calls from a deal and bring the call log, recordings and responsible rep back into the CRM automatically.
A rep clicks the number in a deal; Ringostat connects the rep and then the customer.
Inbound, outbound and missed calls sit next to the deal, with their recordings.
Ringostat staff are mapped to X10 CRM users for reliable attribution.
Webhooks are backed by regular call-log reconciliation, so events are not lost.
The Ringostat integration closes the gap between cloud telephony and the sales pipeline. Reps call from the customer record; managers see who spoke, for how long and what happened without reconciling two systems.
#How Ringostat works inside X10 CRM
- 01
The rep clicks a number
Calling is available from the deal card and the global phone panel.
- 02
Ringostat connects both sides
It calls the mapped employee first, then dials the customer from the configured outbound number.
- 03
X10 CRM receives the event
The call is attached to a deal by phone number or opens a new lead for an unknown caller.
- 04
The timeline is completed
Direction, duration, outcome and recording become available in the customer history.
#Inbound calls enter the pipeline
A known number opens its existing deal; a first-time caller can become a new lead instead of remaining only in a telephony report. Repeated webhook delivery and scheduled imports update the same call, so the timeline stays free of duplicates.
#Call logs and recordings sync automatically
- Inbound, outbound and missed calls in one customer timeline.
- Conversation recordings downloaded when enabled in Ringostat and X10 CRM.
- Scheduled reconciliation retrieves calls that did not arrive by webhook.
- Per-rep analytics based on an explicit Ringostat-to-CRM staff mapping.
#What Ringostat sends to the CRM
| Call data | How X10 CRM uses it |
|---|---|
| Customer number | Finds an existing deal or creates a lead for a first-time caller |
| Direction and time | Builds the full inbound and outbound contact history |
| Employee | Attributes the call to the right CRM user and rep analytics |
| Status and duration | Separates conversations from missed calls and measures workload |
| Recording link | Stores audio by the deal for coaching and quality control |
#Before and after connecting Ringostat to CRM
| Process | Without integration | With X10 CRM |
|---|---|---|
| Outbound call | Copy the number into a phone or separate app | Click the number in the deal |
| Customer lookup | Search for the record manually | CRM identifies the customer by phone |
| Recording | Stored separately in the telephony dashboard | Available on the deal timeline |
| Missed call | May remain only in a call log | Recorded as a customer touch requiring action |
| Management report | Join sales and telephony reports manually | Calls are linked to reps and deals |
#Staff mapping and multiple projects
X10 CRM imports the Ringostat staff directory and maps each employee to one CRM user. Multiple Ringostat connections can represent separate brands, teams or number pools, each linked to the relevant CRM projects.
#What you need to connect
- An active Ringostat project
- The Ringostat project ID and Auth-key
- Each rep's own Ringostat number
- The staff-to-user mapping
- Recording access if audio must be stored in the CRM
#Teams that benefit most
- Sales teams get calling and full customer context in one workspace.
- Call centres attribute high call volumes to the correct operators and leads.
- Multi-brand businesses separate connections, number pools and reporting.
- Quality teams open recordings quickly and pass calls into AI analysis.
- Marketing teams connect a phone enquiry to its later pipeline and revenue outcome.
#Official Ringostat resources
Learn more on the official Ringostat website and in the Ringostat API knowledge base. X10 CRM handles the integration setup, so reps never need to work with the API themselves.
#One workspace for the sales team
Ringostat remains the telephony provider; X10 CRM becomes the rep's working surface. Calls can also feed AI quality control, connecting the first conversation to conversion and revenue.
Frequently asked questions
- Can reps call from a deal card?
- Yes. Ringostat calls the mapped rep first and the customer after the rep answers; the event is logged in CRM.
- Are recordings copied into the CRM?
- Yes, when recording is enabled in Ringostat and recording sync is enabled for the connection.
- What if a webhook is missed?
- X10 CRM regularly reconciles the Ringostat call log and imports missing events without duplicating existing calls.
- Can we connect several Ringostat projects?
- Yes. Each connection can have its own numbers, employees and CRM-project scope.
- Can a new inbound call create a lead?
- Yes. An unknown caller can become a new lead with the phone event already attached.