X10 CRM
UAENRU

CRM system
for sales
teamsX10 CRM

EVERYTHING IN ONE SYSTEM

CRM for call centres, ecommerce and online stores: leads, calls, AI analytics and your team in a single window.

  • Telephony in the browser
  • SMS campaigns
  • Delivery and integrations
  • Every messenger
  • Power dialler campaigns
  • Analytics and reports
  • AI assistant
  • Team monitoring
Start free trial10 days, no limits

What the X10 CRM system does

01

Your entire sales cycle in one CRM

From the first enquiry to the delivered order.

Capture leads, call customers, run deals, keep an eye on your team, arrange shipping and talk to colleagues — all inside one workspace.

What’s inside

Fewer manual steps, fewer lost leads, less switching between tools. More speed, more control, more revenue.

  • One customer record with every touchpoint in one place
  • Flexible pipeline stages and automatic tasks
  • Products, payments, delivery and repeat sales
X10 CRM mascot
02

Telephony and power dialler

Inbound, outbound and mass campaigns straight from the CRM. One-click dialling, automatic recording, on-screen scripts, a power dialler and live supervisor control.

What’s inside

  • WebRTC — nothing to install
  • Recording, transcription and full call history
  • Queues, transfers and supervisor barge-in
03

AI call analysis

Transcription, a score from 0 to 100, script adherence, tone analysis and specific recommendations after every conversation.

What’s inside

  • Every call scored against the same criteria
  • Automatic detection of violations and strong moments
  • Coaching notes for the rep and the manager
04

Live team monitoring

Online statuses, breaks, late starts, live calls and each agent’s results — in real time.

What’s inside

  • Live team statuses and workload
  • Targets versus actuals for calls, leads and sales
  • Alerts on deviations, without micromanagement
05

Orders, stock and delivery

Pipeline, products, prepayments, stock, SMS, waybills and automatic parcel tracking — without leaving the customer record.

What’s inside

  • Carrier integrations, including Nova Poshta, in one click
  • Stock, reservations and balances in real time
  • SMS notifications and automatic status updates
06

A messenger built into the CRM

Forget Telegram, Discord and WhatsApp.

All of your team’s communication now happens inside one secure environment. No leaks, no conversations sitting in someone else’s cloud, and complete privacy for your internal processes.

Security, customisation and full control

Complete privacy and local storage
  • Zero leaks: messages and files are never stored in the open cloud of a third-party messenger.
  • The moment someone leaves the company, they lose access to the corporate history.
  • Your team stops switching between work tabs and private chats.
A fully customisable environment

Set up how rooms look and who can access them to match the way your business actually runs.

Flexible room structure
  • Direct and group chats.
  • Project rooms and separate discussion threads.
Everything a messenger should do
  • Files, media, voice messages and @mentions.
  • Editing, deleting, pinning and your own room order.

Motivational and team statuses

This is more than “Online / Offline” — it is a tool for building team culture and gamifying the work. The admin creates a custom set of statuses that the whole team can see:

Motivation and recognition:

Best rate this week100 leads this monthTop-1 conversionRookie of the month

Presence statuses:

In a meetingLunchOn holidaySick leave

The admin decides which set the team uses — motivational, informational or a mix of both.

Pricing

Plan

“Start”

For a small sales team

Up to 3 users included

  • Leads and a flexible pipeline
  • Customer record and cart
  • Carrier integrations and auto-tracking
  • Inventory management
  • SMS on status change
  • API and Excel import
  • 300+ permission settings
$79/mo
+$20 per extra user
MOST POPULAR

Plan

“Team”

For teams that live on the phone

Up to 5 users included

  • Everything in “Start”
  • WebRTC telephony
  • Automatic recording of every call
  • Supervisor control
  • Live agent monitoring
  • Call analytics
  • On-screen call scripts
  • 10 GB storage
$199/mo
+$25 per extra user

Plan

“Business + AI”

For call centres and scaling sales

Up to 10 users included

  • Everything in “Team”
  • Power dialler for mass campaigns
  • DID number rotation
  • AI analyst assistant
  • 30 hours of transcription
  • Anomaly detection
  • Conversation dashboard
  • 40 GB storage
$399/mo
+$35 per extra user
Need a different setup?Get a custom X10 CRM quote

Reviews

20
services in the integration catalogue
3 days
average guided launch
0
extra invoices for telephony and AI
10 days
free trial with no limits

Iryna Koval

Operations Director, call centre

The power dialler helped us most. Agents no longer waste time dialling by hand: the system builds the call queue itself, and the manager sees the load on every channel in real time.

Maksym Bondarenko

E-commerce business owner

The carrier integration removed an enormous amount of manual work. Waybills are created straight from the customer record, parcel statuses update on their own, and stock is written off without separate spreadsheets.

Nataliia Shevchenko

Head of Quality Assurance

We physically could not listen to every agent call before. Now AI transcribes the conversations, checks script adherence and shows exactly where a rep lost the customer. Quality control became systematic instead of random.

Andrii Tkachenko

Head of a remote sales team

Our team works from different cities, so it used to be hard to judge real activity. In X10CRM I can see who is online, who is on a call, how long a break has run and what results each rep has.

Maryna Levchenko

Head of Customer Service

Tags and internal notes made repeat enquiries far easier. The agent immediately sees the customer’s history, previous orders and earlier conversations, so nobody has to explain everything from scratch.

Bohdan Kravchuk

Marketing agency owner

We run several projects with different teams in one system, and staff on one project cannot see the clients or statistics of another. That is far more convenient than running a separate CRM per account.

Yuliia Moroz

Sales team lead

On-screen scripts helped the new agents most. They see the right questions in front of them, skip fewer key steps of the conversation and get up to speed without constant help from the team lead.

Serhii Oliinyk

Online school owner

The AI assistant gives me full analytics without building reports. I simply type a question — how many leads have had no contact, who made the most calls, how conversion changed — and get the answer straight away.

Frequently asked questions about X10 CRM

The questions that come up most often before a launch.

Teams that process a daily flow of orders: call centres, ecommerce, online stores and sales departments. The pipeline, telephony, stock, delivery and agent monitoring are all inside, so you do not need a separate service for each job.

Plans start at $79 a month for three users and do not depend on call volume. Telephony and AI are included in the plan rather than billed separately. Each additional user is from $20.

Yes. Operators call straight from the browser — no softphone, nothing to install. You connect your own numbers from any telecoms provider, and every conversation is recorded automatically.

It dials contacts from a filtered set and connects them to a free operator, respects the schedule and retry count, allows wrap-up time after each call and records the outcome of every attempt. Agents work with their voice, not their mouse.

Every conversation is transcribed and scored from 0 to 100 against your own criteria: script adherence, objection handling, tone and whether a next step was agreed. Managers get a ready list of the calls worth reviewing instead of listening to everything.

It does not have to. X10 CRM can deploy the AI inside your own perimeter, so recordings, phone numbers and customer names stay physically on your hardware. That is the option companies handling personal data choose.

Nova Poshta, Ukrposhta and Meest for delivery; Rozetka, Prom.ua and Horoshop for orders; SMS, messengers and an API for leads from your own landing pages. The full list is in the Integrations section.

We set the system up for you: migrating your base from Excel or an old CRM, connecting telephony, delivery and landing pages, and training the team. You can try it free for 10 days with no limits.

Seex10CRMin action

Laptop showing the X10 CRM demo