Nova Poshta CRM integration
X10 CRM creates Nova Poshta waybills straight from the lead card, pulls cities, branches and streets from the carrier's live directories, and refreshes parcel statuses several times a day on its own.
The waybill form opens over the lead, already filled from the customer record and cart.
Cities, branches, parcel lockers and streets are searched inside the form — no copying from the carrier's cabinet.
Parcel statuses refresh six times a day and move the lead through your funnel by themselves.
Waybills and labels for dozens of leads are produced with a single action on a filtered list.
Nova Poshta is the default delivery channel for Ukrainian ecommerce, and it is also where operators lose the most time. The X10 CRM integration removes the switching between the carrier's cabinet and the CRM: the waybill is created where the customer data already lives, and the parcel status comes back into the lead without anyone checking manually.
#What the integration gives you
The lead and the shipment live in one record. Operators never retype an address, managers can see exactly what was sent, and stock is written off when the parcel actually leaves.
- Waybills from the lead card — recipient, city, branch, weight, declared value and description are taken from the lead fields and the cart.
- Live Nova Poshta directories — settlement, branch, parcel locker and street lookups run inside the waybill form.
- Cash on delivery — the amount due is calculated from the cart, and the money return is configured together with the waybill.
- Label printing — stickers open as a single file, including for a whole batch of leads at once.
- Multiple senders and warehouses — each project or product line can ship from its own point.
- Manual waybills — a number created outside the CRM can be attached to a lead and will be tracked the same way.
#How it works day to day
- 01
The operator closes the lead as a sale
The card already holds the name, phone, city and cart items — everything a waybill needs.
- 02
They open the waybill form
Fields are prefilled from the sender template: delivery type, payer, weight, description. Only the recipient's branch needs a check.
- 03
The CRM creates the waybill at Nova Poshta
The number returns to the lead, lands in its change history and becomes available for label printing.
- 04
The system watches the parcel
Nothing else is required: the status updates itself and the lead moves through the funnel by your rules.
#Automatic tracking and statuses
Tracking runs six times a day on weekdays (at 8, 10, 13, 15, 17 and 19) and twice at weekends. The carrier's status is mapped onto your lead status, so the funnel reflects the real state of orders without anyone calling the hotline.
| Nova Poshta event | What the CRM does |
|---|---|
| Parcel heading to the branch | Lead marked as shipped, stock written off |
| Arrived at the branch | SMS reminder to collect the parcel can be triggered |
| Collected by the customer | Lead moves to paid, the amount enters your statistics |
| Returned to sender | Lead moves to rejected, the goods return to stock |
Delivery is usually switched on together with SMS triggers: the customer gets the waybill number right after dispatch and a reminder once the parcel is waiting at the branch.
#What you need to connect it
- An API key from your Nova Poshta cabinet (Settings → Security)
- A configured sender and at least one dispatch point
- City and branch fields filled in on the lead or coming from your order source
- Status transition rules, if you want tracking to drive the funnel automatically
The step-by-step guide with every field is in the documentation. Producing waybills in batches across a filtered list is covered in bulk actions on leads, and the statuses tracking drives in statuses, groups and transitions. Setup is done by our team during onboarding — the integration is not charged separately.
#Not only Nova Poshta
Carriers in X10 CRM share one contract: the same waybill form, the same history, the same tracking. So Ukrposhta and Meest can run alongside Nova Poshta, with the carrier picked inside the lead.
Frequently asked questions
- What do I need to connect Nova Poshta to the CRM?
- Just an API key from your Nova Poshta cabinet and a configured sender. The CRM pulls city, branch and street directories itself — nothing has to be imported by hand.
- Can I create waybills for several leads at once?
- Yes. Filter the leads in the dashboard, pick the bulk action, and the CRM creates waybills for the whole selection and returns the labels as one printable file.
- How often are parcel statuses updated?
- Six times a day on weekdays and twice at weekends. The carrier status is mapped onto your lead status automatically, so the funnel shows the real state of orders.
- Is cash on delivery supported?
- Yes. The amount due comes from the lead's cart, and the money return is configured together with the waybill.
- Can we ship from several warehouses or senders?
- Yes. The system supports multiple senders and dispatch points — separate ones per project, brand or city, for example.
- How much does the Nova Poshta integration cost?
- Nothing extra: delivery is included in every X10 CRM plan, the starter one included. You only pay Nova Poshta for their own services.