Public Offer

This document is an official public offer for the provision of the X10 CRM service. Any individual, sole trader or legal entity that begins using the service or pays for a plan confirms their full and unconditional acceptance of the terms of this Offer.

#1. General provisions

1.1. X10 CRM provides access to software (SaaS) for automating business processes and managing customers, sales, communications, analytics and other functions of the platform.

1.2. Use of the service constitutes full acceptance of this Offer.

#2. Subject of the agreement

2.1. The Provider grants the User the right to use the X10 CRM service in accordance with the plan selected.

2.2. The User undertakes to pay for the services on time where paid features of the service are used.

#3. Registration and access

3.1. To use the service, the User creates a personal account.

3.2. The User is responsible for keeping their account credentials confidential.

3.3. The User bears responsibility for all actions taken through the account.

#4. Price of the services

4.1. The price of the plans is set out on the official X10 CRM website.

4.2. The administration may change the prices, having first published the relevant information on the website.

4.3. New prices apply only to subsequent periods of use of the service.

#5. Payment procedure

5.1. Payment is made by the methods offered on the X10 CRM website.

5.2. The services are considered paid once the funds have been successfully credited.

#6. Refunds

6.1. Refunds are made in accordance with the legislation of Ukraine.

6.2. Where a refund is possible under the terms of the selected plan or under applicable law, it is made by the same method as the original payment.

#7. Rights and obligations of the parties

X10 CRM has the right to:

• improve the functionality of the service;
• change the prices;
• carry out technical maintenance;
• temporarily restrict access to the service for scheduled maintenance;
• suspend or terminate access if the User breaches the terms of the agreement.

The User undertakes to:

• use the service in accordance with the legislation of Ukraine;
• not infringe the rights of third parties;
• not attempt to gain unauthorised access to the service;
• not use the platform for unlawful activity.

#8. Liability of the parties

The parties bear liability in accordance with the legislation of Ukraine.

X10 CRM is not liable for:

• interruptions in the operation of the Internet;
• the actions of third parties;
• loss of information for reasons outside the service's control;
• the consequences of the User's use of the service.

#9. Force majeure

The parties are released from liability for failure to perform or improper performance of their obligations in the event of circumstances of insuperable force that could not have been foreseen or prevented.

#10. Final provisions

10.1. Until the state registration of the business entity, the X10 CRM service operates as a software product under the X10 CRM brand. Following state registration, the provider's details will be published on the official website and will apply to this Offer without users having to accept its terms again.

10.2. The legislation of Ukraine applies to all legal relations arising in connection with the use of the X10 CRM service.

10.3. All disputes are settled through negotiation, and failing agreement, in the manner established by the legislation of Ukraine.