Privacy Policy

Welcome to X10 CRM. We respect every user's right to privacy and work to keep personal data properly protected. This Privacy Policy sets out how information provided by users of the X10 CRM service is collected, used, stored and protected.

#1. General provisions

1.1. By using the X10 CRM service, the User confirms their agreement with the terms of this Policy.

1.2. If the User does not agree with the provisions of this Policy, they must stop using the service.

1.3. This Policy has been drawn up in accordance with the legislation of Ukraine, in particular the Law of Ukraine "On Personal Data Protection", and takes generally accepted international information-protection standards into account.

#2. What data we collect

While the service is in use we may collect:

• first and last name;
• email address;
• phone number;
• company name;
• account information;
• IP address;
• browser and device information;
• technical service logs;
• any other information the user voluntarily provides while using the service.

#3. Purpose of processing personal data

Personal data is used solely to:

• provide access to the service;
• authenticate users;
• operate the functionality of X10 CRM;
• support users;
• improve the quality of the service;
• ensure security and protection against fraudulent activity;
• comply with the applicable legislation of Ukraine.

#4. Sharing personal data

We do not sell personal data and do not pass it to third parties, except where:

• the law requires it;
• the user has consented;
• it is necessary for particular features of the service to work (cloud services, email services, analytics services or other technical providers).

Every service provider involved is obliged to maintain an appropriate level of information protection.

#5. Information security

X10 CRM applies organisational and technical measures to protect personal data against unauthorised access, loss, alteration or disclosure.

We continuously improve our information-security tools and control access to personal data.

#6. Cookies

The service may use cookies in order to:

• keep the site working correctly;
• remember the user's settings;
• analyse how the service is used;
• improve the platform.

The user can change their cookie settings in their own browser.

#7. User rights

The User has the right to:

• receive information about the processing of their personal data;
• demand that inaccurate data be corrected;
• demand that personal data be deleted in the cases provided for by law;
• withdraw their consent to the processing of personal data;
• contact the service administration on any matter concerning the processing of personal data.

#8. Data retention

Personal data is kept only for as long as is necessary to provide the services or to comply with the legislation of Ukraine.

Once use of the service ends, data may be deleted or anonymised in accordance with the internal procedures of X10 CRM.

#9. Changes to this Policy

The administration of X10 CRM may amend or update this Policy at any time.

The current version is always published on the official website of the service.

Continued use of the service after changes are made constitutes the user's agreement with the new version of the Policy.

#10. Contact information

On any matter concerning the processing of personal data or this Policy, the user may contact X10 CRM support using the contact details given on the official website of the service.