X10 CRM INTEGRATIONS
CRM integrations for marketplaces, shipping and telephony
Telephony, AI providers, marketplaces, carriers, SMS and social channels connect inside the CRM. Pick an integration to see exactly what it does and what setup it needs.
Move your cursor — the icons scatter and spring back
- 20
- services in the catalogue
- 6
- categories to connect
- Demo
- with your workflow
Telephony and SMS
Calls straight from the browser, with a power dialer behind them
Reps call from your own numbers inside the deal card — no softphone, no second app to alt-tab into. Queues, the power dialer and full call recording all run on the CRM side.
- Two clicks to call from any deal
- The power dialer works the list without manual dialling
- Templated SMS whenever a deal changes status
X10 CRM telephony and power dialerCalls straight from the browser, your own numbers, queues, a power dialer and full recording.Learn more 
SMSClubSMS to the customer on a lead status change, with templates and delivery reports.Learn more 
RingostatClick-to-call from a deal, automatic call-log and recording sync, and staff mapping.Learn more 
ElevenLabsAI voice agents for inbound and outbound calls, with transcripts and outcomes returned to CRM.Learn more X10 CRM AI
AI listens to every call so a supervisor does not have to
Our own AI platform transcribes each conversation, scores it against your script and points at the moment the rep lost the customer. An analyst assistant answers questions about your own data.
- Transcripts with tags and full-text search
- A 0-to-100 score for script adherence
- An assistant that answers questions about your data
Marketplaces and stores
Marketplace and store orders land in the CRM by themselves
Orders from your sales channels turn into deals, while statuses and waybills are written back to the seller account. The direction of catalogue, stock and price updates depends on the platform and configuration; check each integration page for details.
- One desk for every sales channel
- Statuses and waybills written back to the seller account
- Catalogue, stock and prices kept in sync
RozetkaSeller cabinet orders into the CRM, status and waybill back out, stock and prices kept in sync.Learn more 
Prom.uaProm orders in the CRM, status write-back and catalogue synchronisation.Learn more 
HoroshopOrders from a Horoshop store, with stock and prices synced both ways.Learn more 
OpenCartGuide in progressOpenCart store orders as leads, with statuses and waybills sent back to the site.See the category 
WordPress and WooCommerceGuide in progressOrders and forms from a WordPress site reach the CRM without middleman plugins.See the category Delivery
Waybills, address books and tracking without leaving the deal
Waybills, branch directories, cash on delivery and parcel tracking for the Ukrainian carriers. The rep ships from the deal card they already work in, not from the carrier's own dashboard.
- Waybills and printable forms in one click
- Branch and address directories update themselves
- Cash on delivery and automatic parcel tracking
Nova PoshtaWaybills in one click, live branch directories, cash on delivery and automatic parcel tracking.Learn more 
UkrposhtaShipments, cash on delivery, printable forms and tracking from the same lead card.Learn more 
MeestMeest waybills, address directories, cash on delivery and automatic tracking.Learn more Messengers and social
Every conversation sits next to the customer's deal
Messages from Telegram, Direct, Viber, WhatsApp and Messenger arrive in the same feed as calls and SMS. The whole thread stays attached to the deal and the contact.
- One feed for every channel a customer uses
- Threads attached to the deal and the contact
- A new enquiry becomes a deal without retyping it
TelegramGuide in progressTelegram threads inside the CRM: messages, files and history attached to the deal.See the category 
Instagram DirectGuide in progressDirect conversations inside the CRM, tied to the lead and the customer history.See the category 
ViberGuide in progressViber conversations with customers, straight from the lead card.See the category 
WhatsAppGuide in progressWhatsApp messages in the same timeline as the customer's calls and SMS.See the category 
Facebook MessengerGuide in progressEnquiries from your Facebook page become leads without manual copying.See the category Data and API
Landing page leads, data exchange and migrating an existing base.
#Choose integrations around your sales workflow
Start with the source of an order and follow it through fulfillment. For Prom.ua, Rozetka or Horoshop, check which fields enter the CRM, which updates return to the store and where prices and stock levels come from. For shipping, verify label creation, sender details and tracking updates.
#What to check before connecting your CRM
- Access: the account, permissions and API credentials required by the service.
- Data flow: fields, direction, duplicate handling and error recovery.
- Terms: provider fees, limits, update frequency and configuration requirements.
- A test: one order or call from start to outcome, including a cancellation or error.
Integration pages explain capabilities and setup requirements. See the X10 CRM documentation for step-by-step instructions. If a guide is still being prepared, ask the team about your specific workflow: the status of a guide does not determine the availability of the connection.
We set it up for you
Integrations are configured during onboarding: we connect the accounts, migrate your data, align the statuses and train the team.
- We connect the carrier and marketplace accounts
- We migrate your data from the old CRM or spreadsheets
- We train the team and stay on after go-live