X10 CRM
UAENRU

X10 CRM INTEGRATIONS

Services X10 CRM works with out of the box

Telephony, AI providers, marketplaces, carriers, SMS and social channels connect inside the CRM. Pick an integration to see exactly what it does and what setup it needs.

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18
services in the catalogue
6
categories to connect
0
lines of code from you

Telephony and SMS

Calls straight from the browser, with a power dialer behind them

Reps call from your own numbers inside the deal card — no softphone, no second app to alt-tab into. Queues, the power dialer and full call recording all run on the CRM side.

  • Two clicks to call from any deal
  • The power dialer works the list without manual dialling
  • Templated SMS whenever a deal changes status
X10 CRM telephony and power dialerCalls straight from the browser, your own numbers, queues, a power dialer and full recording.Learn more SMSClubSMS to the customer on a lead status change, with templates and delivery reports.Learn more

X10 CRM AI

AI listens to every call so a supervisor does not have to

Our own AI platform transcribes each conversation, scores it against your script and points at the moment the rep lost the customer. An analyst assistant answers questions about your own data.

  • Transcripts with tags and full-text search
  • A 0-to-100 score for script adherence
  • An assistant that answers questions about your data
AI quality control and assistantEvery conversation transcribed, every call scored 0 to 100, and an assistant that answers questions about your own data.Learn more

Marketplaces and stores

Marketplace and store orders land in the CRM by themselves

Orders from your sales channels turn into deals, while statuses and waybills are written back to the seller account. Stock and prices sync both ways, so the CRM and the storefront never drift apart.

  • One desk for every sales channel
  • Statuses and waybills written back to the seller account
  • Catalogue, stock and prices kept in sync
RozetkaSeller cabinet orders into the CRM, status and waybill back out, stock and prices kept in sync.Learn more Prom.uaProm orders in the CRM, status write-back and catalogue synchronisation.Learn more HoroshopOrders from a Horoshop store, with stock and prices synced both ways.Learn more OpenCartsoonOpenCart store orders as leads, with statuses and waybills sent back to the site.See the category WordPress and WooCommercesoonOrders and forms from a WordPress site reach the CRM without middleman plugins.See the category

Delivery

Waybills, address books and tracking without leaving the deal

Waybills, branch directories, cash on delivery and parcel tracking for the Ukrainian carriers. The rep ships from the deal card they already work in, not from the carrier's own dashboard.

  • Waybills and printable forms in one click
  • Branch and address directories update themselves
  • Cash on delivery and automatic parcel tracking
Nova PoshtaWaybills in one click, live branch directories, cash on delivery and automatic parcel tracking.Learn more UkrposhtaShipments, cash on delivery, printable forms and tracking from the same lead card.Learn more MeestMeest waybills, address directories, cash on delivery and automatic tracking.Learn more

Messengers and social

Every conversation sits next to the customer's deal

Messages from Telegram, Direct, Viber, WhatsApp and Messenger arrive in the same feed as calls and SMS. The whole thread stays attached to the deal and the contact.

  • One feed for every channel a customer uses
  • Threads attached to the deal and the contact
  • A new enquiry becomes a deal without retyping it
TelegramsoonTelegram threads inside the CRM: messages, files and history attached to the deal.See the category Instagram DirectsoonDirect conversations inside the CRM, tied to the lead and the customer history.See the category VibersoonViber conversations with customers, straight from the lead card.See the category WhatsAppsoonWhatsApp messages in the same timeline as the customer's calls and SMS.See the category Facebook MessengersoonEnquiries from your Facebook page become leads without manual copying.See the category

Data and API

Landing page leads, data exchange and migrating an existing base.

2 integrations
Landing page APIsoonLeads from your sites and affiliates arrive in the CRM through a token.See the category Excel importsoonMove a base from spreadsheets or an old CRM with your own column mapping.See the category

We set it up for you

Integrations are configured during onboarding: we connect the accounts, migrate your data, align the statuses and train the team.

  • We connect the carrier and marketplace accounts
  • We migrate your data from the old CRM or spreadsheets
  • We train the team and stay on after go-live