CRM for Rozetka

Selling on Rozetka and running the orders inside the marketplace cabinet are two different jobs. The cabinet knows nothing about your calls, your stock or your operators. X10 CRM pulls the orders in, gives the team a real workflow, and sends back only what the marketplace actually needs: the status and the waybill number.

#Orders become leads

The CRM polls the seller cabinet every five minutes. Each new order turns into a lead with the buyer, cart items, total and chosen delivery method — sitting in the same dashboard as leads from landing pages and calls.

• Order items land in the lead's cart with quantities and prices, so the total matches the marketplace exactly.
• The delivery method is recognised and prefilled into the waybill form — Nova Poshta, Ukrposhta or Meest.
• A waybill number created in the cabinet is picked up into the lead and tracked from there.
• One order is one lead, permanently. A repeated import refreshes the order mirror but never overwrites what an operator has already done.

#What goes back to the seller cabinet

1. 01

   The operator changes the lead status in the CRM

   Confirming the order after a call, for instance, or moving it to rejected.

2. 02

   The CRM writes the new status to Rozetka

   The mapping between CRM statuses and cabinet statuses is configured once, to fit your process.

3. 03

   A waybill is created — the number follows

   The tracking number reaches the marketplace order right after it is created on the lead card.

The write-back runs on a background queue once the change is safely saved in the CRM, so a slow marketplace response never freezes the operator's screen.

#Catalogue, stock and prices

Once an hour the CRM reconciles the catalogue: Rozetka listings are pulled into your product directory and linked to order items. Stock and prices travel the other way — inventory is kept in the CRM, and the marketplace receives current numbers without manual uploads.

#What you need to connect it

• Rozetka seller cabinet login and password
• A status mapping between the CRM and the cabinet that matches your process
• Products set up in the CRM, if you want inventory and stock write-back
• A connected carrier, if waybills are created from the CRM

You can connect more than one cabinet — separate stores or legal entities, for example. Each has its own credentials and status settings, and its leads are marked with the source logo in the dashboard.

What to do once the orders are in the CRM: statuses, groups and transitions for building the pipeline around your process, the cart, products and prepayments for stock and reservations, and the lead card — the operator's everyday tool.

#Alongside your other order sources

Marketplaces in X10 CRM share one contract, so Prom.ua and Horoshop can run next to Rozetka in a single dashboard. Leads from your own landing pages arrive through the API. The whole picture is on the CRM for an online store page.