Meest CRM integration
X10 CRM creates Meest waybills from the lead card, pulls settlement and street directories, calculates cash on delivery from the cart and refreshes parcel statuses on its own.
The form opens over the lead card, prefilled from the customer record and cart.
Settlements, branches and streets are searched inside the waybill form.
The amount due is calculated from the cart, exactly as for the other carriers.
The CRM polls statuses on a schedule and paces itself within Meest's rate limits.
Meest is the third carrier Ukrainian ecommerce usually keeps next to Nova Poshta and Ukrposhta: different pricing, different coverage, different speed on some routes. In X10 CRM it runs from the same lead card, so adding it is a question of credentials rather than retraining the team.
#What the integration gives you
- Waybills from the lead card — recipient, city, branch or address, weight and description come from the lead.
- Live Meest directories — settlement, branch and street lookups run inside the form.
- Cash on delivery — the amount due is calculated from the lead's cart.
- Label printing — labels open as a single file, including for a batch of leads.
- Automatic tracking — the parcel status returns to the lead and moves it through the funnel.
- Manual waybills — a number created outside the CRM can be attached and tracked the same way.
#How it works
- 01
The operator closes the lead as a sale
Customer details and cart items are already there — that is all a waybill needs.
- 02
They pick Meest in the shipment form
The form is the same as for other carriers; only the available options differ.
- 03
The CRM creates the waybill
The number returns to the lead, enters its history and becomes available for printing.
- 04
The system takes over
Statuses refresh by themselves; nobody has to open the carrier's cabinet.
#Tracking and provider limits
Meest returns the status of one parcel per request and caps how often you may ask. The CRM therefore polls shipments in batches on a schedule and paces itself within that cap: even a few thousand active parcels will not get your access throttled.
| Meest event | What the CRM does |
|---|---|
| Shipment accepted | Lead marked as shipped, stock written off |
| Arrived at the branch | SMS reminder to the customer can be triggered |
| Handed to the recipient | Lead moves to paid, the amount enters your statistics |
| Returned to sender | Lead moves to rejected, the goods return to stock |
#What you need to connect it
- A contract with Meest and access to their API
- The login and password issued by the carrier
- A configured sender and dispatch point
- Status transition rules, if tracking should drive the funnel
The waybill form and the tracker are shared across carriers, so one guide covers them all: delivery in the CRM. Status transitions are set up in statuses and the pipeline, and batch dispatch in bulk actions.
#Alongside the other carriers
Meest is enabled next to Nova Poshta and Ukrposhta: the carrier is chosen per lead, while the form, history and tracking are shared. Orders coming from marketplaces preselect the carrier the buyer picked.
Frequently asked questions
- What do I need to connect Meest to the CRM?
- A contract with Meest and access to their API. The CRM then pulls settlement, branch and street directories itself — nothing has to be imported.
- Is cash on delivery supported?
- Yes. The amount due comes from the lead's cart, exactly as with Nova Poshta and Ukrposhta.
- Can a Meest waybill be cancelled from the CRM?
- No. Meest does not support voiding a created waybill — on their side this is handled as a refusal by the recipient.
- How often are statuses updated?
- Several times a day during working hours. Meest returns statuses one parcel at a time and limits request frequency, so the CRM polls in batches and stays within that limit.
- Can Meest and Nova Poshta run at the same time?
- Yes. The carrier is chosen per lead, and the waybill form, shipment history and tracking are shared across all carriers.